Eligibility for Returns

Items must be returned within 30 days of delivery for a refund, exchange, or store credit.

Products must be returned in new, unused condition with original tags and packaging.

Items marked as final sale or clearance are not eligible for return.

Non-Returnable Items

Custom or personalized items

Perishable goods

Gift cards

Intimate apparel, including undergarments

Refunds and Exchanges

Refunds will be issued to the original payment method within 7 business days of receiving the return.

You can exchange the item for a different size or color, subject to availability.

Store credit will be issued if you prefer to use it for a future purchase.

Return Shipping

Free return shipping is available for orders within the United States. International customers are responsible for return shipping costs.

A restocking fee of 10% may be deducted from your refund for certain large or custom-made items.

How to Return an Item

Contact our customer service team at [info@turkeye-visa.com] to initiate your return.

You will receive a Return Authorization Number (RA) and instructions on how to send the item back.
Pack the item securely in its original packaging and include the RA number.

Damaged or Defective Products

If you received a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you. For any questions or concerns about our return policy, feel free to reach us at
[info@turkeye-visa.com].

Best Practices for a Return Policy

1. Make the Policy Easy to Find: The return policy should be easily accessible on your website. Consider including it in the footer, checkout pages, or order confirmation emails.

2. Use Simple, Clear Language: Avoid legal jargon. The policy should be easy to understand, with clear instructions on how to return an item.

3. Be Transparent: Customers appreciate transparency. Be upfront about any potential fees (such as restocking fees) or conditions, so there are no surprises.

4. Include Real-Life Scenarios: Use examples to clarify the process. For instance, explain what a customer should do if they receive a defective item or if they need an exchange for a different size.

5. Offer Multiple Return Options: Consider offering a variety of options, such as refunds, exchanges, or store credit. This flexibility can improve customer satisfaction.

6. Review and Update the Policy Regularly Regularly review your return policy to ensure it reflects your current practices, especially if there are seasonal promotions or changes in shipping partners.

7. Provide Exceptional Customer Service: Train your support team to handle return requests promptly and courteously. A smooth return process can lead to repeat customers.

Conclusion

An effective return policy not only helps to protect your business but also builds trust and loyalty with your customers. By clearly outlining the eligibility criteria, return process, and customer expectations, you can reduce misunderstandings and improve customer satisfaction. Remember to revisit and update your return policy regularly to stay aligned with customer needs and market trends.